Data deletion

You can remove Nevenya's access to your accounts and have the data we hold about them deleted at any time.

1. Ask us to delete your data

Email admin@gelexa.in with the subject “Data deletion request” and the name or link of the Facebook Page, Instagram account, ad account or YouTube channel. We will delete from Nevenya, within 30 days, and confirm by email:

• access tokens and refresh tokens,
• the account records and their link to your business,
• stored ad reports and balances,
• posts, captions, photos and videos stored in Nevenya for those accounts.

Posts that were already published stay on Facebook, Instagram or YouTube. Delete them there if you want them gone.

2. Remove access yourself

1. Facebook: open Facebook → Settings & privacy → Settings → Business integrations, select Nevenya and choose Remove.
2. Pages, Instagram and ad accounts shared with Gelexa: open Meta Business Settings → Users → Partners, select Gelexa and remove its access.
3. YouTube: open Google Account → Third-party apps & services, select Nevenya and choose Delete all connections.

Once access is removed, Nevenya can no longer publish to or read from those accounts. To also delete what is already stored, send the email in step 1.

Questions

Gelexa · admin@gelexa.in · See also our Privacy Policy.